Support Call Centres
Brands are judged on the level of service they provide. Customer care employees can use SYNAPSE reports to gain actionable insight into their clients' true service experiences. Improving your team's ability to swiftly establish rapport while successfully avoiding making mistakes during support calls makes a significant difference in customer satisfaction as well as the well-being and sense of accomplishment of your representatives. SYNAPSE goes beyond the scope of any ordinary voice analysis application with its built-in access to emotional insights of both agents and customers that are powered with Speech to Text and Generative AI.
Credit Risk Assessment / Debt Collection
You need as much solid knowledge as possible when making financial decisions based on future events. Debt collection call centres are faced with a risky, cost-incurring option every day: should they escalate a debt issue or give the debtor additional time to pay their debts? It is possible to swiftly decide on the best course of action by gaining access to true intents and validating information provided by the credit seeker/debtor on the spot. With the addition of speech to text and genrative AI, these crucial decisions are transformed from guesswork to expertise.
Emergency/ Medical/ Mental Help Centre
The product suite has the ability to identify and measure a wide range of emotions and cognitive states right out of the box. "Stress," "Anger"/"Aggression," "Happiness," "Unease," "Energy Level," and other emotion sets are among them. It enables customers to define, train, and identify more emotional states to satisfy mission-specific demands by either subscribing the built-in capabilities for speech to text and AI engines or can integrate them standalone. The Technology is the most versatile voice analysis technology available today because of its unique mix of out-of-the-box emotion recognition and the flexibility to train the system to detect other emotional regions of interest – in real-time or from pre-recorded sources
Sales Call Centers
Successful sales are all about developing a favourable emotional bond with the buyer, whether it's your brand, product, or sales people. This is a significant difficulty in the call centre industry, because communication is primarily based on audio. Your sales team can use in-call emotional cues to better grasp the customer's true wants and preferences, as well as gauge their degree of interest and overall experience. These real-time indicators enable salespeople close more deals, go from "Hi" to "Buy" in a fraction of the time, and give management insights into how to improve training to achieve and surpass sales targets.
Lead Validation Processes
Lead validation has become a regular technique aimed at fine-tuning sales performance, whether done in-house by specialised staff or outsourced to professional service providers. Knowing the amount of authenticity of your prospects' claims is crucial for efficient and well-informed decision making when assessing the validity of fresh leads. InTone™ eliminates the need to assume how qualified your leads are and reduces the time it takes to make a "go-no-go" decision.
