SYNAPSE - The Call Centre Revolution
SYNAPSE (Speech & Voice Neural Analysis for Performance & Service Excellence) enhances your call center with the power of true insight into the authentic emotions of your customers in every single call. And that’s just the beginning!
Spearheading our new portfolio of solutions for the call center space.
'SYNAPSE' is a powerful solution for call centers, which is ready to be integrated with an enterprise existing infrastructure. This Call Centre Solution gives you the power of actual insight into your clients' authentic emotions during every call. And that is only the start. With particular tools for circumstances where truth matters, the same Version is geared to assist KPI-driven call centres expected to provide exceptional sales, support, and customer success. The system is simple to set up and configure to match your requirements.
Current Challenges in Call Centers
Agent Turnover Crisis
Operations are devastated by turnover rates of upto 45%. High-pressure sales and repeated rejection create unsustainable work conditions, driving people away and increasing recruitment costs.
Real-time Performance Gaps
Managers lack fast access to agent performance and consumer interactions. Without fast feedback methods, problems increase before being handled, resulting in missed opportunities and dissatisfied clients.
Widespread Agent Burnout
Agents experience extreme stress. Intense performance pressure, emotional exhaustion, and expectations create a workforce on the verge of collapsing, affecting productivity and customer happiness.
Compliance and Quality assurance
Balancing regulatory compliance and quality monitoring, generates operational friction. Organisations struggle to maintain without micromanaging, which results in either compliance failures or agent disengagement.
Inconsistent Service Quality
Constant staff changes and high-pressure conditions result in irregular service delivery. Customer experiences vary considerably between contacts, jeopardising brand reputation and loyalty.
Talent Retention and Engagement
Keeping top-performing agents engaged while maintaining service standards is becoming difficult. The expense of training new staff while losing experienced expertise creates a vicious cycle of poor performance.
Beyond Words: Understanding True Emotions
Discover the Genuine Emotions of your Prospects, Customers and Agents.
