Insurance

Zero Tolerance for Fraud: Voice Analytics That Never Lies


'PRISM' (Predictive Risk Intelligence & Screening Management). Our innovative vocal analysis technology transforms fraud detection across industries by spotting dishonesty using unique voice characteristics that traditional technologies cannot detect. It detects false accident claims in Auto Insurance by analyzing voice stress patterns during interviews. For Health Insurance, it detects fraudulent medical treatments and exaggerated symptoms using voice biomarkers that indicate when claimants misrepresent their conditions. In Banking, it goes beyond credit scores to reveal hidden debts, employment misrepresentations, and actual payback intents via voice authenticity analysis. While documents and histories can be forged, the human voice contains involuntary signals of truth and deception; the technology reads these vocal fingerprints, reducing fraud losses by up to 30% while speeding up legitimate claim processing and loan approvals across all verticals.

How can PRISM help your business?

  • It gives you Real-time detection of fraudulent claims on 100% claim coverage.
  • It comprehends the fraud cycle by giving focussed analysis to specific cases where fruadulent activity was detected.
  • It Improves small and medium-sized claim negotiation techniques easier that are usually ignored due to time consumption.
  • It identifies your trustworthy clients more quickly when they are in desperate need so that you can respond quickly.
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Client Convenience

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Speed with Efficiency

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Enhanced Fraud Detection

PRISM is designed as a combination of software elements and carefully designed conversation scripts made to cover each insurance and loan case from all angles, measuring the claimant’s and loan seeker's emotional reactions and consistent indications for the list of relevant topics.

WHAT CAN PRISM DO FOR YOUR ORGANIZATION?


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Identify fraudulent claims in real-time with 100% claims coverage

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See significant results and savings from day one

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Get a realistic picture of the current level of fraud

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Improve negotiation methods for small and medium size claims

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Identify and serve your honest clients faster at their time of real need

PRISM - The Fraud Detection and Analysis Process


Should the PRISM analysis identify a topic which carries a significant emotional load and repeating risk indications, it will be flagged for deeper investigation. This way, through a simple phone call all incoming claims can be screened in real-time for potential fraud, with no additional burden on the existing process – and effectively prepare the grounds for a deeper investigation should there be a need for it.

PRISM Assessment, a digitally driver process is initiated with pre-scripted questions on the claimant's or loan seeker's mobile device via Business WhatsApp or via a URL page that is dedicated for this purpose. The entire analysis process is done digitally, saving resources and keeping all the private data behind your organization firewall. Reports are logged in the organization’s internal server for maximum security

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Identify Fraud Rates
increase your organization’s fraud detection rates significantly.

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Invest in customer service
improve your customer service and reduce the time it takes to settle claims.

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Standardise & streamline
improve the detection, investigation, and settlement of claims and release of loans.

Most Significant Reasons behind the Creation of PRISM


  • To increase fraud detection cases accurately
  • To enhance your customer experience by giving speed and accuracy
  • To create a model for and smooth more acceptable settlement process

  • Make an accurate assessment of the present amount of fraud
  • Improve small and medium-sized claim negotiation techniques
  • Identify and serve your trustworthy clients more quickly when they are in desperate need

PRISM - The Digital Process for Seamless Experience

Phase 1: A customized pre-defined questionnaire is digitally sent on applicant’s mobile device.
Phase 2: Once the claimant or the loan seeker submit his response, the claims manager swiftly detects cases with risk indicators and expedites payment to Low Risk clients.
Phase 3: The Claims/Underwriting Team can now pursue specific cases where PRISM reported High Risk and Medium Risk, saving valuable time and resources.

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