Time to fight Insurance and Financial fraud!
According to polls, 30% of people said they would consider filing false claims. Assessment via voice analysis platform 'PRISM' detects distinctive vocal patterns in both insurance and financial vertial that suggests a high possibility of fraud. The solution, which is made up of a combination of software features and carefully written conversation scripts covers insurance and loan disbursement cases from every viewpoint, monitoring the claimant’s and loan seekers emotional reactions and providing consistent suggestions for a list of relevant topics.
Initial Step
Every project starts with a kick-off meeting to learn about your company’s specific requirements. This meeting will lay the groundwork for our collaborative efforts, and together we’ll devise a process for using PRISM Assemments to fulfil your goals. This will start collection information about your current claim and disbursement processing methods and requirements and establish the foundation for the 'conversation scripts' that will be employed.
PRISM Implementation and Support Framework
Comprehensive Training & Implementation Support
PRISM can be used by anyone. To ensure correct use and efficiency, our experts will design a training curriculum for each level of user in the RA7 system. To guarantee that knowledge can be easily disseminated within your business, we will train relevant personnel and underwriters as future trainers. As appropriate, additional training and mentoring plans will be coordinated.
Script Development Services
Our Team will always available to answer your questions, collaborate on new scripts, and update procedures as needed. Designing conversation scripts – concept and implementation.
Intelligent Risk Assessment & Automated Reporting
PRISM uses well prepared pre-defined questionnaires sent digitally to prompt the claimant or loan seeker through the many expected live scenarios in order to accomplish optimal analysis and enable automated report production in the backend for prompting the Claims/Underwriting team for focus on cases where system has raised flags. These scripts are created specifically taking into account the risks you encounter and the demands of your team.
The emotional nuances in the responses submitted by the claimant/loan seeker are further powered by SST (Speech to Text) and AI to provide contextual understanding and summarizing report.
Using conversation scripts ensures that you receive critical information and strengthens your decision-making abilities in addition to your ongoing process. The platform uses speech analysis in a highly regulated manner via written talks, allowing the machine to 'understand' what emotional reactions are expected at each step of the interaction (and which are not).
Actual Implementation in your organization
STEP 1 - LAUNCH
Choose your assessment framework and enter the necessary information—case ID and mobile number. Your audio questionnaire is promptly delivered to the applicant's phone via popular messaging channel, offering a relaxed, stress-free recording atmosphere.
STEP 2 - CAPTURE
Applicants can submit responses at their leisure from any calm area, ensuring crystal-clear audio quality and genuine responses that show true intentions.
STEP 3 - DETECT
PRISM's powerful voice intelligence analyzes submitted recordings in real-time, finding risk patterns and fraud signs to guard against fraudulent cases for focussed investigation.
