Set Your Focus on:
The main purpose is to immediately identify mismanaged calls so that managers may take prompt corrective action and improve agents’ training.
If the real time analysis is created in the system, it can track all calls in your call centre and automatically identify those that are not going well. A “Call Priority” and “Agent Priority” formula indications can be found in the for Real-time monitoring to gather information on the agents’ general emotional state, their current stress, exhaustion, and boredom levels, as well as their clients’ reactions to theirongoing responses. A configurable set of rules can be added to your system, determining which indicators the system will provide to managers, drawing their attention to the relevant calls. Graphical signals on the supervisor’s screen, or via popular messaging apps can be integrated, or even automatically joining the manager to the live call can all be used to send alerts to Managers when a call is not handled effectively. Thus, saving time while listening to other properly managed conversations and maximising their expertise.
Creating Customer Profiles
More detailed emotional data can be studied via Dockers/APIs to give management a greater knowledge of the consumers’ preferences, likes, and dislikes. BI systems and Big Data analytics can be used to add advanced markers and tags to logs.
Tele-marketing solutions
The emotional profile of the consumer provides valuable information to the agent managing the call, allowing them to better direct support and sales efforts. The QA7 core determines the client’s emotional profile based on an analysis of the first 10-15 seconds of the customer’s speech. The call center’s Quality/Training team can use these emotional factors to create custom scripts and directions for dealing with various personalities. Furthermore, as the conversation progresses, several real-time indicators can be leveraged to further direct the sales approach.
Automated report
After a conversation, a simplified graphical display of emotions that dives deeper into the emotional layers of your communication to obtain insight into voice nuances that influence strategy, improve customer encounters, and streamline processes. Our comprehensive analysis reveals the hidden intricacies of every discussion, allowing you to make data-driven decisions that improve both customer experience and operational efficiency.
Identification of Workplace Stress
The final solution now provides a defined set of measures that may be used to accurately assess agent performance and customer satisfaction, all while using minimum hardware resources. The compiled data is utilised to generate automatic reports and standardise your KPIs (Key performance indicators).
Emotion Detection Platform
Whether you’re a developer implementing genuine emotion detection or a business professional optimising consumer interactions, fraud prevention, or HR decisions, you’ve come to the correct location for all things genuine emotion. TechnoDecibel can provide you a trusted platform for harnessing the power of voice-based emotion detection. The enterprise-grade solution is safe, scalable, and SoC2-compliant, allowing organisations to improve customer experiences, optimise processes, and collect valuable insights. Whether you’re making critical decisions or developing new solutions, we provide the tools you need to make emotions important and critical for your business dynamics.
Conformity and Confidentiality of Data
We help our clients to meet their data protection responsibility. SYNAPSE is a data-driven solution that handles many types of personal information. We performed a Data Protection Impact Assessment, which is available to our clients, to ensure that they have incorporated the solution in an agreeable manner. We assist our clients in taking all essential actions to reduce their data security concerns. Advanced data security, establishing a legal basis for processing, particular training recommendations, counselling on clients’ obligations ranging from data subject rights to storage limitations, and more are among them.
The Emotion Detection Platform generates a collection of 12 normalised emotions as well as four additional indicators of the emotional state of the tested party.
ANGER | STRESS | CONTENT | UPSET | ENERGY | EMBARRASSMENT | INTENSIVE THINKING | HESITATION | UNCERTAINTY | EXCITEMENT | CONCENTRATION | AROUSAL | EXTREME MENTAL STATES | OVERALL COGNITIVE EFFORT | RATIONALITY | IMAGINATION ACTIVITY
Empowering Modern Enterprises with Emotional Insights
Start building today for an Incredible tomorrow
Emotion-driven analytics can unlock enormous corporate advantages by transforming client interactions, optimising sales performance, and strengthening operational security. Our software improves customer engagement by understanding emotional contexts, which increases happiness and loyalty, while also optimising sales through real-time analysis of consumer emotions, which helps uncover opportunities and close deals more successfully. Advanced emotion detection improves compliance and fraud prevention by identifying inconsistencies and risks, supports mental health initiatives by recognising emotional stressors to provide more empathetic user support, and maximises media impact by measuring authentic audience engagement and emotional responses to campaigns, ensuring data-driven decisions across all business functions.
Cloud API for Emotions Analysis
Getting Started is Simple! Sign Up: Create an account on our platform to access tools tailored for businesses and developers. Select Your Path: Choose the SaaS services for business insights or developer APIs for integration. Upload or Connect Data: Provide high-quality audio for analysis or integrate real-time streams using our APIs. Gain Insights: Use the results to enhance processes, improve performance, and create emotionally intelligent applications
